Effective Date: April 1, 2025

1. Acceptance of Terms

By accessing or using the Review Ninjas platform ("Platform"), you ("User") agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please refrain from using our Platform.

2. Description of Services

Review Ninjas provides a suite of tools designed to help businesses manage and enhance their online reviews and reputation. Our services include, but are not limited to:

Automated Review Requests: Sending personalized review invitations to customers via email and SMSReview Monitoring: Tracking and aggregating customer reviews across various platformsAI-Powered Responses: Automatically generating responses to customer reviewsAnalytics and Reporting: Providing insights into review performance and customer sentimentReputation Management: Tools to help manage and improve online business reputation

3. User Responsibilities

Users agree to:

Provide accurate and complete information during account registration and maintain the confidentiality of their login credentialsUse the Platform in compliance with all applicable laws and regulationsObtain proper consent from customers before sending review requests or other communications through our PlatformRefrain from uploading or distributing any content that is unlawful, defamatory, or infringes on the rights of othersAvoid any actions that could disrupt the functionality or security of the Platform

4. Subscription and Payment

Access to certain features of the Platform may require a subscription. Users agree to:

Pay all applicable fees associated with their chosen subscription planAuthorize Review Ninjas to charge their provided payment method for recurring subscription feesAcknowledge that subscription fees are non-refundable, except as outlined in our Refund PolicyProvide current, complete, and accurate billing informationUpdate their billing information promptly if there are any changes

5. Data Privacy

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and disclose your personal information. By using our Platform, you consent to the practices described in the Privacy Policy.

Before you continue using our website, we advise you to read our privacy policy [https://www.reviewninja.ai/privacy-policy] regarding our user data collection. It will help you better understand our practices.

6. SMS Communications

6.1 SMS Disclosure

Please note that, subject to end-user opt-in, Review Ninjas Inc. will periodically send SMS messages for review requests, account notifications, and service updates. Msg volume may vary. Text HELP for more assistance. Text STOP to unsubscribe. Msg&Data Rates May Apply. Carriers are not liable for delayed or undelivered messages.

6.2 Types of SMS Messages

By providing your mobile phone number and using our services, you consent to receive SMS messages from Review Ninjas, which may include:

Review request messagesNotification messages about your accountService updates and alertsMarketing messages (only with your explicit consent)

6.3 Message Frequency and Rates

Message frequency may vary based on your usage of our services and preferencesMessage and data rates may apply as charged by your mobile carrierYou are responsible for any fees charged by your mobile service provider

6.4 Opt-Out Instructions

Text "STOP" to any message from us to opt out of SMS communicationsText "HELP" for assistance with SMS messagingFor additional support regarding SMS messaging, please contact [email protected]

6.5 Privacy

Information about how we handle the data collected through SMS communications is available in our

Privacy Policy

.

7. Intellectual Property

All content, trademarks, and materials available on the Platform are the property of Review Ninjas or its licensors and are protected by intellectual property laws. Users are granted a limited, non-exclusive license to access and use the Platform for its intended purposes.

Users may not:

Copy, modify, or create derivative works based on the Platform or its contentRemove any copyright, trademark, or other proprietary noticesReverse engineer, decompile, or disassemble any portion of the Platform

8. User Content

By submitting content to the Platform (including testimonials, feedback, etc.), you grant Review Ninjas a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, and distribute such content for the purpose of providing and promoting our services.

9. Termination

Review Ninjas reserves the right to suspend or terminate a User's access to the Platform at its discretion, including for violations of these Terms or non-payment of fees. Upon termination:

All rights granted to you under these Terms will ceaseYou must cease all use of the PlatformAny outstanding payment obligations will remain in effect

10. Limitation of Liability

To the fullest extent permitted by law, Review Ninjas shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the Platform.

Our total liability for all claims relating to these Terms shall not exceed the amount paid by you to Review Ninjas during the twelve (12) months preceding the event giving rise to the liability.

11. Disclaimer of Warranties

The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

12. Indemnification

You agree to indemnify, defend, and hold harmless Review Ninjas, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

Your use of the PlatformYour violation of these TermsYour violation of any rights of another partyYour violation of any applicable laws or regulations

13. Modifications to Terms

We may update these Terms from time to time. Users will be notified of significant changes, and continued use of the Platform constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles.

15. Dispute Resolution

Any dispute arising from these Terms shall be resolved through:

Informal negotiation – parties will attempt in good faith to resolve any disputeMediation – if informal negotiation fails, parties may engage a mutually acceptable mediatorLegal action – if mediation fails, either party may pursue legal remedies in courts of competent jurisdiction

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.

17. Entire Agreement

These Terms constitute the entire agreement between you and Review Ninjas regarding the Platform and supersede all prior agreements and understandings.

18. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

Review Ninjas Inc.

308 Langford Blvd, Bradford ON, L3Z 0S3

Email: [email protected]

Phone: 833-455-1411

Last Updated: April 1, 2025