Privacy Policy for Review Ninjas Inc

Effective Date: April 1, 2025

Introduction

Review Ninjas Inc. ("we," "our," "us," or "Review Ninjas") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our reputation management platform.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms described in this policy.

Information We Collect

Personal Information

We may collect the following categories of personal information:

NamesEmail addressesPhone numbersSocial media account informationIP addressesDevice information

Business Information

To provide our services effectively, we may collect:

Business namesBusiness addressesBusiness phone numbersWebsite URLsBusiness social media profilesIndustry/category information

Website Usage Data

We utilize tools like Google Analytics and other third-party tracking services to gather data on:

Website trafficUser interactionsBrowsing patternsFeature usage statisticsPreferencesReferral sources

Customer Feedback and Reviews

With your permission, we may collect:

Customer reviews and ratingsCustomer feedbackCommunication preferences

How We Use Your Information

Service Provision and Improvement

To provide, maintain, and improve our servicesTo process transactions and send related informationTo respond to inquiries and provide customer supportTo customize and enhance your experience

Communication

We use personal information such as names, email addresses, and phone numbers to:

Respond to your inquiries and support requestsProvide updates about our servicesSend transactional messages related to your account

Marketing Communications

With your explicit consent, we may:

Send promotional texts, emails, and notifications about new features or offeringsProvide information about products or services that may interest you

Important SMS Messaging Information:

Mobile phone numbers collected for opt-in SMS messaging will not be shared with third parties for marketing purposesTo opt out of SMS communications, text "STOP" to the number from which you received the messageFor help with SMS messaging, text "HELP" to the number from which you received the messageFor additional support regarding SMS messaging, please contact [email protected]

Analytical Purposes

We use data analytics to:

Improve our website and servicesEnhance user experienceDevelop new products and featuresGenerate anonymized insights about reputation management

Information Sharing and Disclosure

Information Sharing Policy

Your information will only be shared with our business partners in the event that it helps us provide you with essential business functions. We do not sell, trade, or otherwise transfer your personal information to third parties. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Service Providers

We may share your information with third-party vendors and service providers that perform services on our behalf, such as:

Cloud hosting providersPayment processorsCustomer support toolsAnalytics servicesEmail and SMS delivery services

These service providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Compliance with Laws

We may disclose your information where required by law or if we believe that such action is necessary to:

Comply with a legal obligationProtect and defend our rights or propertyPrevent or investigate possible wrongdoingProtect the personal safety of users or the public

Business Transfers

If Review Ninjas is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

Your Privacy Rights

Access and Control

You have the right to:

Access the personal information we hold about youCorrect inaccurate informationRequest deletion of your data (subject to certain exceptions)Opt out of marketing communicationsObject to the processing of your personal information

Opt-Out Rights

You can opt out of receiving promotional communications from us by:

Following the unsubscribe instructions included in each emailTexting "STOP" to opt out of SMS messagesContacting us directly at [email protected]

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Review Ninjas Inc.

Email:

[email protected]

Address: 308 Langford Blvd, Bradford ON, L3Z 0S3

Phone: 833-455-1411

Last Updated: April 1, 2025